SHIPPING AND DELIVERY
Free standard delivery on all orders
We currently offer FREE STANDARD DELIVERY on all orders placed on our website – this is applied by default, you will be able to view this option at checkout.
MAROC orders are shipped 7 days a week.
Delivery of all our parcels can take 2 to 5 working days excluding Saturday, Sunday, religious holidays and bank holidays.
We aim to process orders straightaway and hand them over to our delivery partner on the same-day. However, as this may not always be possible your order may need to be shipped on the following day.
If you have any questions to do with delivery or your order, please do not hesitate to send us a message on social media or through our contact page here.
RETURNS
Returning an item
Whilst we stand behind the quality of all of our products we understand if you change your mind.
This is why we have a 14 DAY FREE RETURNS POLICY from the day that your MAROC order is delivered.
PLEASE NOTE : We will not be able to accept any returns or refund any orders if the product(s) have been used, or if the product you have selected to return is not what we receive.
To start your return, please contact us via our contact page with your order number, the product(s) you would like to return and your reason for return.
We will then send you a FREE RETURNS label to print.
Nothing in this Returns Policy affects your statutory rights, including your right to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If it has been over 14 days...
Unfortunately we would not be able to accept returns on products after 14 days.
However, if you have any concerns even after the 14 day period please reach out to us through our contact page and we will do our best to help.
Exchanges
We don’t offer exchanges. All items returned within the 14 day return period will be refunded once they arrive at our warehouse.
Cancellations
If in any circumstance you need to cancel your order, please contact us within 2 hours of placing the order. Each order is manually assembled and dispatched from the moment we receive your order, therefore we cannot guarantee that your order can be cancelled.
However, the sooner you contact us the higher the chance we can process your cancellation and stop the order.